![]() ![]() Mumo also collaborated with Atlassian to clean up EMC’s data and simplify complex workflows. The team worked with Mumo to evaluate which apps were no longer required (such as Automation for Jira, which is native in Atlassian Cloud, and Elements Connect, whose data wasn’t being used much) and which ones needed to be migrated. ![]() The preparation phase consisted of planning, process modifications, validation, and rollout.ĭuring this stage, plugin and user cleanup were big priorities. EMC relied on Marketplace apps heavily for automations and efficiencies, including Elements Connect, X-Ray Test Management for Jira, Automation for Jira, Scriptrunner, and Chat for Jira Service Management. With a strategic plan laid out, EMC and Mumo began a four-month collaboration of cleanup and optimization. While this method may require a bit more time and effort upfront, it saves resources and improves the experience for both users and administrators later on. Let’s rearrange the blocks a little bit and challenge ourselves to ask questions: Why are we doing this? What maintenance are we adding? What tech debt are we adding compared to the value we’re gaining? Those questions lead to opportunities to simplify things,” Marty describes. Both teams wanted to “optimize and shift” to make improvements along the way. With the decision made to migrate from Atlassian Data Center to the cloud, EMC reached out to Enterprise Solutions Partner Mumo Systems for guidance and support. Preparation sets the stage for a smooth, fast transition That’s where the industry and Atlassian’s highest levels of product and support are going, so we thought, ‘Let’s align with that,’” Marty explains. “Atlassian has been direct that they’re a cloud-first company and prioritizing new enhancements on the cloud. “We made that shift to cloud-first and modernized our IT so we wouldn’t have to worry about it.” Chris adds, “As the team that administers these tools, we wanted to be able to focus on providing customer service and solutions rather than splitting our time between maintenance and solving problems.”Ĭoincidentally, EMC saw Atlassian leaning into the cloud around the same time, validating that their company was on the right path. “As a company, we were thinking about how we set ourselves up for the future and what tools we need to be successful,” Marty recalls. Over time, though, the company shifted to a cloud-first approach for more modern ways of working, higher uptime, and less maintenance. Originally, EMC chose to deploy their Atlassian products on Data Center to maximize control and availability. “We're trying to get the Jira Service Management portal to a point where you can go there to ask for anything in the company and get your request to the right people,” Chris says. Jira Service Management is the go-to tool for technical and non-technical teams across the company (HR, Facilities, Security, and more) who need to invoke service from each other. By offloading maintenance and moving to a more stable, secure system that is more conducive to productivity, EMC now has more time and resources to dedicate to innovation, which is absolutely key to helping their customers and their own company move forward with confidence.ĮMC’s Jira Software system also seamlessly integrates with Bitbucket, Bamboo, and Confluence for agile development, documentation, and knowledge sharing. Migrating to Atlassian Cloud as part of this transformation was a logical step – one that would help the company alleviate the pains of managing their own tools so they could focus on their core business and be better equipped for the future.Īfter four months of planning and cleanup, EMC completed “the smoothest migration” (according to Chris) over the course of one weekend, leading to immediate and long-lasting improvements, including zero downtime incidents and a completely cleared backlog that had been accumulating for years. You have to be able to move really fast and keep up with the latest trends,” says Software Engineer Chris Van Cleve.Īdapting to rapid change within their industry and across the market motivated EMC to embark on a digital transformation, which included adopting more modern systems, newer coding languages, agile methodologies, and a cloud-first approach. “Change is a constant across the entire company. However, as a century-old commercial insurance provider, EMC Insurance Companies knows all too well the benefits of preparing for the unknown, so they chose to embrace and plan for it rather than ignore it. Whether it’s a new strategy, new products, new people, or new infrastructure, doing things differently can create uncertainty and even fear. Many companies that have been in business for decades are hesitant to change. ![]()
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